Redesigning a user interface can be done in many smaller incremental releases, or as one big complete redo. Big change is risky, but necessary in 3 cases.
Enterprise applications that support work often do so poorly and have bad user experience. The usability requirements and tradeoffs for workplace app design are different from consumer apps.
In this episode, NN/g UX Specialist Alita Joyce discusses why, after all these years doing independent user research, we still recommend testing your interfaces and researching with your own customers.