Ars Technica | Verizon Wireless' throttling of a fire department that uses its data services has been submitted as evidence in a lawsuit that seeks to reinstate federal net neutrality rules. "County Fire has experienced throttling by its ISP, Verizon," Santa Clara County Fire Chief Anthony Bowden wrote in a declaration. "This throttling has had a significant impact on our ability to provide emergency services. Verizon imposed these limitations despite being informed that throttling was actively impeding County Fire's ability to provide crisis-response and essential emergency services."

ZDNet | Everything you need to know about ransomware: how it started, why it's booming, how to protect against it, and what to do if your PC is infected.

Medium | "Before you require a second factor to log in to your accounts, you should understand the risks, have a recovery plan for when you lose your second factor(s), and know the tricks attackers may use to defeat two-factor authentication," writes Stuart Schechter. Bruce Schneier calls this article "a good primer on the security issues surrounding two-factor authentication," saying that while it's often an important security measure, it's not a panacea.

PCWorld | You might not know it, but you have a surprising amount of control over your Google account, as long as you know where to find all the switches. Here’s everything you need to know about Google’s privacy settings: where to find them, what you can turn off, and how it all affects your phone.

TechRepublic | Gmail users can set an expiration date or revoke access to messages through confidential mode. Here's how to use the feature on mobile.

Samanage Blog | When building your ITIL change management checklist, it can be helpful to structure your procedures around the “7 R’s."

The Enterprisers Project | What's the top thing IT professionals can do to get to the next level at work? CIOs share their best tips.

Quartz | Slack announced a new $427 million round of financing yesterday, valuing the company at more than $7.1 billion. But perhaps most notably, Slack is succeeding with a very different playbook from previously Silicon Valley darlings, like Uber. Slack’s ethos is one of inclusion. On a product level, its ability to integrate with other companies and apps set it apart. (And remember the full-page newspaper ad they took out after Microsoft launched Teams? The ad read: “We’re genuinely excited to have some competition,” and was signed, “Your friends at Slack.”)

G Suite Updates | Google is adding the ability to directly add users and Google Groups as members of Google+ Communities. When a moderator adds a group, group members are automatically added to the community. Subsequent updates to the group membership are automatically reflected in the community membership.

G Suite Updates | Google is making the Activity dashboard feature available to all G Suite users. Previously this feature was not fully available to G Suite Basic customers.