Elizabeth E. Lamkin, MHA, ACHE, is CEO of PACE Healthcare Consulting, LLC, in Hilton Head, South Carolina. She has more than 20 years of experience as a single and multihospital hospital chief executive officer at teaching, community, and investor-owned hospitals. Lamkin now consults on operational effectiveness and is a national speaker and author on operations, quality, utilization, and billing compliance. She serves on the advisory board and Government Affairs Committee for the American College of Physician Advisors and as an advisory board member for NAHRI.

Kay Larsen is a revenue integrity specialist at Glendale Adventist Medical Center (soon to be Adventist Health Glendale) in Glendale, California. She has enjoyed 17 years working in healthcare, including many years as a CDM coordinator. Larsen’s favorite part of her job is working with departments maximizing revenue through education and charge review. In her years of work, she has experienced standardization projects, extensive price reviews, and conversion of financial systems and still is passionate about revenue integrity. Larsen serves as an advisory board member for NAHRI. Larsen and Sarah Goodman have been colleagues for more than 15 years and have worked on a number of CDM, charge capture, and revenue integrity projects together. This is their first time presenting as a team.

Debbie Mackaman, RHIA, CPCO, CCDS, is the developer and lead instructor for HCPro’s Medicare Boot Camp®—Critical Access Hospital Version and Rural Health Clinic Version and an instructor for the Hospital Version and Utilization Review Version. She has over 24 years of experience in the healthcare industry, including inpatient and outpatient prospective payment systems; and coding, billing, and reimbursement issues for hospitals, critical access hospitals, and rural health clinics. Mackaman has served as compliance officer and director of health information services for healthcare systems. She serves as an advisory board member for NAHRI.

William L. Malm, ND, RN, CRCR, CMAS, is a managing director at Health Revenue Integrity Services. He is a nationally recognized author and speaker on topics such as healthcare compliance, chargemasters, and CMS recovery audits. Malm brings over 25 years of experience with a combination of clinical and financial healthcare knowledge that encompasses all aspects of revenue integrity. Previously, Malm played a key role in providing revenue integrity and data expertise for Craneware, Inc., the market leader in revenue integrity software solutions. He also serves as the secretary/treasurer for the Certification Council of Medical Auditors. He has extensive experience with all postpayment audits, having previously worked as a systems compliance officer at a large for-profit healthcare system.

Valerie A. Rinkle, MPA, is a lead regulatory specialist and instructor for HCPro’s Revenue Integrity and Chargemaster Boot Camp®, as well as an instructor for HCPro’s Medicare Boot Camp®—Hospital Version and Medicare Boot Camp®—Utilization Review Version. Rinkle is a former hospital revenue cycle director and has over 30 years in the healthcare industry, including over 12 years of consulting experience in which she has spoken and advised on effective operational solutions for compliance with Medicare coverage, payment, and coding regulations. Rinkle serves as an advisory board member for NAHRI.

Steven Robinson, MS-HSM, PA, RN, SSBB, CDIP, is the vice president for clinical revenue integrity (CRI) at RecordsOne, where he helps clients incorporate a fully functioning revenue cycle platform to facilitate clinical communication effectiveness and exceptional documentation, physician, and patient outcomes measurements. He is clinically experienced with a forte in clinical documentation and quality leadership. As a physician assistant and
registered professional nurse, he primarily practiced in the arenas of intensive care and orthopedics, and in perioperative administration, before transitioning into a consulting career in the early 1990s.