Virtual nursing model yields zero CAUTI levels, high patient engagement scores, and extra sets of hands for shift nurses.
Tuesday, June 15, 2021
 
 

"The most remarkable finding was we had the highest engagement scores I've ever seen. We went from an average percentile ranking in the 60s to several months where we got 100% patient satisfaction on 'Would you recommend?'" — Linda Goodwin, MSN, MBA, MercyOne

A virtual nursing model at MercyOne yields zero CAUTI levels, high patient engagement scores, and extra sets of hands for shift nurses. Carol Davis reports.

Also this week, using software from Cipher Health, Lenox Hill nurse leaders improved patient care handoffs between shifts, ultimately improving patient experience scores as reflected by HCAHPS. Scott Mace reports.
 
Gamechanger: Virtual Nursing Model Creating Positive Outcomes for MercyOne
Virtual nursing was emerging pre-pandemic as a solution to the nursing shortage at MercyOne. The model immediately saw results, including zero CAUTI levels and better patient engagement scores. Nurses like virtual because it allows fewer interruptions to patient care.
 
New Tech at Lenox Hill Hospital Reaches Outside the EHR to Capture the Patient's Story
Realizing that the typical EHR, despite vendor claims to the contrary, is far from patient-centered, Northwell Health's Lenox Hill Hospital found breakthrough HCAHPS scores by adding a second piece of technology to tell the story of inpatients' point of view.
Sponsored
Virtual Critical Care: A Lifeline for Rural Hospitals and Patients
How Augusta University Health’s telemedicine program enables 24/7 COVID-19 and chronic care consults for rural hospitals. n the summer of 2020, the program pivoted to provide critical care consults to patients with COVID-19 or other chronic conditions who could not be transferred to higher levels of care. In the first months of the program, participating rural hospitals reduced their transfers by more than 80%, enabling patients to receive care in their communities with minimal disruption to continuity of care.
Sponsored
Everyone Offers Telehealth Now. How Will Yours Stand Out?
While the stresses and strains of COVID-19 were undeniably costly, they also helped healthcare organizations find new competencies and strengths. Among these, perhaps the most influential is the advent of telehealth.
Amazon Business Report: e-Procurement to Increase in 2021
Healthcare stakeholders said that increasing procurement efficiency is the top priority for the industry this year.
Redesigning the Telehealth Experience
Consider lessons learned from COVID-19 to drive adoption forward.
Berenson Capital Acquires Interactive Digital Solutions
Noblesville, Indiana-based IDS provides cloud-based video communications platforms for business, healthcare, and government.
Can a Subscription Model Fix Primary Care in the US?
Loads of other firms, ranging from small start-ups to larger, more established companies, are selling similar concepts of new and improved primary care.
Doctor on Call? Lawmakers Debate How Much to Pay for Phone Appointments
Medi-Cal paid for a whopping 2.4 million phone appointments from March 1, 2020, to April 30, 2021.
Zooming Into the Statehouse: Nursing Home Residents Use New Digital Skills to Push for Changes
The combination of a virtual legislature and nursing home residents equipped with internet access has created an opportunity most nursing home residents rarely have — to participate in their government up close and in real time.
 

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That's all for this week's edition of the HealthLeaders Telehealth. We will be back in your mailbox next Tuesday with more news and reporting on telehealth and its effects on the business of healthcare.

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