| Are Smart Cabinets Retailâs Amazon Go Counterpunch? Automated retail is bifurcated between in-store, brick-and-mortar efforts as seen with Amazon Go ⦠and on the opposite end of the spectrum, intelligent cabinets, aka kiosks 2.0. Worldnet CEO and Co-Founder Will Byrne tells Karen Webster that the rise of self-checkout, kiosks and smart vending can fuel a new business model via intelligent cabinets, tailored to new retail settings and use cases. Hereâs why. |
| Beyond Correspondent Banking â Time For Cryptos And Blockchain? B2B payments are in the crosshairs for a number of firms. Might blockchain and cryptos aid in cutting paper from the process? BitPay Chief Commercial Officer Sonny Singh tells PYMNTS that the pairing of digital currency and DLT can help overcome the inefficiencies of the correspondent banking system. |
| PODCAST: Retail Innovation |
| Retailâs Innovation Race Pits Products vs. Services Innovation takes many flavors and paths, and thatâs especially true when it comes to merchants selling retail products and companies selling retail services. AEVI Senior Vice President of Content and Value Added Services Nicky Koopman talks with PYMNTS about the role that smart POS systems can play in increasing business by doing much more than accepting payments. |
| | Call Center Commerce Tracker™ | | How Deltaâs Customer Service Is Riding An AI Tailwind Slow service doesn't fly when customers connect with airlines across different channels. That's why airlines are turning to artificial intelligence (AI) to give human agents more customer insights and reduce tedious wait times, says Tori Forbes-Roberts, vice president of reservation sales, customer care and digital engagement for Delta Airlines. In the latest Call Center Commerce Tracker, Forbes-Roberts discusses how Delta is using AI and mobile messaging to aid its 7,000 agents worldwide. |
| Subscription Commerce | | Subscription Commerce’s 'Fear Of Commitment' Moment Subscription commerce keeps growing, but subscriber churn remains a significant problem. Dan Burkhart, CEO and co-founder of subscription management service Recurly, talks with Karen Webster about how to get more consumers to commit to subscriptions — in what he calls “a fear-of-commitment moment.” Netflix and others have shown how it’s done — what really works? |
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