| Mitel and Fanvil are in the Eastern Management Group Top 10 Leaders, with Unify and Polycom among the Best-Of-The-Best.
Delighting customers takes work. VoIP phone providers are not exempt. The product must deliver as promised. It requires a stellar warranty. And copious amounts of support must be in place. And certainly, if a business user would not recommend a purchased product to a friend, that's not good for the VoIP vendor's future sales... or the IT manager.
Several thousand customers recently evaluated their VoIP phone providers in an Eastern Management Group customer satisfaction survey. The global study included 17 of the most popular VoIP phone manufacturers and measured customer satisfaction with each one. You can find detailed information about the survey and the report,"2017 VoIP Phone Customer Satisfaction," on the Eastern Management Group website.
Customers judged VoIP phone vendors on 10 customer satisfaction measurements. We rolled these up into three subject areas, namely: Product, Vendor Experience, and Customer Delight.
Product measurements, of which there are three, relate to the device functionality and VoIP phone quality. The Vendor Experience category measures customer satisfaction at four way stations along the customer journey. Lastly, Customer Delight is a true judge of the customer's happiness, represented by three measurements, including the customer's willingness to recommend a VoIP phone vendor to a friend.
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