Digital innovators are reinventing the drive-thru experience, with the pitch that conversational artificial intelligence (AI) can pave the way for more convenient experiences for both customers and employees. Valyant AI CEO and Founder Rob Carpenter explains how the technology works — and how it can help walk customers through the ordering process.  Read More...

Can enabling smartphone payments lead to more satisfied customers? According to the PYMNTS Remote Payments Study, more than eight in 10 consumers who used smartphones to make payments electronically were “extremely” or “somewhat” satisfied with the experience. These are some of the ways merchants and financial firms are enabling smartphone payments for mobile-savvy consumers.  Read More...

Financial institutions (FIs) and other firms are grappling with a flood of application fraud and identity theft, as several data breaches have given fraudsters access to troves of stolen credentials. How are these scammers taking advantage of this information, and how might banks invert their approach to fraud to respond to this troubling trend?  Read More...