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| Five-Star Surveys in Home Health: Practical Tools for Top Ratings Presented on: Presented by: How your patient perceives your home health agency’s care matters greatly to your scores. Home health CAHPS scores, processes, and outcome measures are publicly reported. Those making referrals and looking to create hhhountable Care Organizations (ACOs) are noticing. What better way to learn how to improve your scores than by an agency that has already done it! At the conclusion of this program, participants will be able to:
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| Meet the Speaker |
| Kelea Nardini, RN, MSN, has been a nurse since 1994, graduating from Seattle Pacific University with her BSN and receiving her MSN from the University of Phoenix in 2000. She has experience in many areas of nursing, including L&D, OR, and med/surg. Nardini was also a college instructor in the nursing department, and has more than 15 years of homecare experience in various positions, such as infusion, QA, and nurse management. She has been the director of Parkview Homecare in Pueblo, Colorado, for the past eight years. Parkview has been recognized as one of the HomeCare Elite™, an annual compilation of the most successful homecare providers in the United States, since the recognition’s inception in 2006. Each year, Parkview has also been recognized as a Top 100 or Top 500 agency nationwide. Nardini has developed, implemented, and is currently the director of the hospital’s RN-staffed postacute call center, designed to reduce readmissions. She is also the co-chair of the Southeast Colorado Transition Consortium, which has the shared purpose of creating a community-based care transitions program for the region. |
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