Hi,

Each year brings new ideas and new challenges to the customer service department. It can be tough to keep up, but to help you prepare for the year ahead we are bringing together some of the best in the business (HP, Intuit, Boston Red Sox and UL) to talk over how we got here and what's next.

Register now

An interactive discussion on:

• 2019 a year in review, we'll recap how changing customer expectations and new tech have changed our approaches to support
• The current scope of AI and automation, to what extent can the rise of intelligent self-service tools and AI based chatbots replace the human touch?
• The age of conversation, why customers will continue to prioritise chat and messenger as preferred support channels and how to service them effectively
• Servicing 2020s customer: 
• Contact Center: How will changing customer demands affect the structure and make up of your support centers
• Empowered Agents: Support your agents with the latest training, knowledge bases and resolution automation

Register now

Speakers include:

• Marcell M. Bhangoo, SVP, Client & Sponsor Services, Boston Red Sox
• Fiona Blakesley, Director Customer Care, Intuit
• Brandon McGovern, Director of Customer Experience, HP
• Nate Brown, Head of Customer Experience, UL
• Moderator: Nicholas Zeisler, Former Director of CX, HP / Principal, Zeisler Consulting

With more to be announced.

Thanks
Aaron

Aaron Jackson | Project Director
Incite Group by Reuters Events
UK: +44 (0) 2073 757244
E: aaron@incite-group.com W: www.incite-group.com