How to Move Beyond NPS With 3 Components of Modern Support | 
| September 26, 2019 | 12:00 - 12:30 PM ET |
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As customers become more digital and continue to have growing expectations of their support experiences, customer effort scores are replacing CSAT and NPS as the experience metric to track.
In this session, LogMeIn Rescueâs Anand Rajaram will discuss three themes with implications across the support experience.
Learn how to incorporate these themes into your support centerâs strategy and exceed the growing expectations of your modern customers.
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