Tuesday, June 19, 2018 | 2:00 pm ET / 11:00 am PT

Nearly all dealership processes and customer interactions are wrapped into systems like CRM, DMS, and various fixed operation tools that manage everything from scheduling to invoicing. With this level of integration, improvements in dealership operations may require changes in technology. But successfully implementing a new Dealer Management System (DMS) requires more than just software adoption—it is part of an all-inclusive strategy that can involve compatibility issues across multiple platforms and operational changes that require training and cultural acclimation.

Industry veteran John Grace, VP of Operations, Dealertrack DMS, shares insights and experiences from dealers who have successfully navigated the transition from one DMS to another. He covers the top five things you need to do before you consider a switch and the steps to take to ensure that the transition is a success.

Join this webinar to:

• Identify the top five considerations for a DMS switch
• Create a list of questions to ask DMS providers to ensure support and alignment to support your business goals
• Learn how to integrate your DMS with other technologies
• Understand how to get team buy-in
• Explore best practices for new technology training
• Apply critical steps to take to ensure that DMS transition is a success

SPEAKER

John Grace Associate Vice President Dealertrack DMS Operations