Good morning Marketer, are you searching for answers to your back-to-school questions? 

According to Microsoft’s Christi Olson, more parents and teachers than ever are turning to search to get advice, look for answers, shop for materials, and find humor through the uncertainty as kids go back to school. 

“While the world adapts to a new normal, consumers are turning to search to ask questions and fulfill intent,” Olson wrote. “For back to school season, know that virtual and online schooling is top of mind, and parents are leveraging search to know and do more.”

As a result, she explained, marketers are planning to increase their spend this year on digital advertising in the back to school season – while still prioritizing e-commerce strategies and flexibility. For brands and advertisers, it’s a welcome opportunity to provide the answers users are searching for when they need it most. 

“Consider how you might adapt your keyword, bid and audience targeting strategy to account for the tapestry of varying school experiences and how those differ by school district. If you’re a retailer, consider how shopping campaigns, ad extensions and responsive search ads can help you to get your products in front of parents trying to build the proper school environment at home,” Olson recommended. 

Taylor Peterson,
Deputy Editor

 
 
 

Compare 13 top marketing automation platforms

MarTech Today’s “B2B Marketing Automation Platforms: A Marketer’s Guide” examines the market for B2B marketing automation software platforms. This report includes profiles of 13 leading B2B marketing automation vendors, capabilities comparisons, pricing information, and recommended steps for evaluating and purchasing.

Get it now »

 
CX
 

Zendesk responds to global CX pressures

The global pandemic may have accelerated already existing trends towards digital engagement between customers and brands, but that acceleration is putting extreme pressure on the customer experience. Customer service is Zendesk’s sweet spot – and while it was created as a customer service software vendor, it has since added sales automation, CRM, and omnichannel messaging.

The platform is currently seeing a massive surge in activity for customer support teams as audiences flock online to understand how to use digital products and services. Online groceries saw an astonishing 176% increase in tickets back in April, as new customers arrived, dropping to a current 70% increase. Across the board, the ticket spike averaged 16%; it has plateaued but not dropped.

Zendesk already had enhancements in its roadmap to improve visibility into service activity and agent efficiency, but they have special relevance in a time when support teams are themselves remote, and trying to cope with a soaring workload.

Read more »

 

Report: Insights-led engagement for the mobile-first consumer

Sponsored by MoEngage

The mobile-first consumer is different. They are tech-savvy and are aware that brands collect a ton of data about their tastes, preferences, likes, and more. They expect marketers to use these insights and then engage them with personalized and relevant communication across channels.

Unfortunately, marketing and product teams often struggle to meet these expectations. A typical marketing department is usually stuck with a complicated network of tools for campaign management, automation, analytics, and more. These tools are siloed and provide an incomplete view of the consumer journey and behavior. Instead of leading with consumer insights, marketers often end up running campaigns first and then rely on reporting tools to see if it worked. 

Read More »

 

Enter the 2020 Search Engine Land Awards before Saturday!

Submit your most impressive search marketing campaigns for your chance to win industry-wide recognition, boost team morale, and impress new clients! The Early Bird period ends this Friday August 28 at 11:59pm PST – don’t miss out!

Enter now! »

 
 
 
What we're reading
 

We've curated our picks from across the web so you can retire your feed reader

Google is pushing to get the Nest Hub in more hotel rooms – TechCrunch

Creative Works: including The New York Times, United Nations and McDonald’s – The Drum

Snapchat Is Quietly Building an Impressive Video Business – The Motley Fool

Google Chrome’s new ‘heavy ads’ blocker catches some publishers by surprise – Digiday

Facebook’s ‘Kill Switch’ Solves the Wrong Problem – Wired