| Lessons for Law Firm Leaders from Undercover Boss | | | | In the television show, Undercover Boss, executives disguise themselves and go undercover within their companies or organizations. The âbossâ poses as a trainee in different positions and at different locations within the company, speaks with employees who are on the front lines performing the daily work of the company, and gets to experience what they experience on a daily basis.
At the end of each episode, the executive reveals him or herself to the employees, often providing bonuses or other perks to outstanding workers or those who have been involved in personal struggles, and also revealing changes made or planned in the company as a result of the experience.
In each of the episodes, the executive learns valuable lessons about the daily obstacles encountered by employees and the ways the company could better support them. Many of the employees the executive encounters during this journey have valuable ideas and suggestions to make things better at the company, whether it is improving infrastructure, procedures, equipment, working conditions, etc. Other times, the boss encounters unhelpful or difficult employees who make the work harder for those around them, compromise the companyâs culture or reputation, or cause other problems. Either way, the boss gains valuable insights from their experience and found that getting to know their employees better reaped rewards for the company.
While it might not be possible or practical for law firm leaders to undertake an undercover mission within their firms, there are ways law firms can use the concept and lessons of Undercover Boss to improve their law firms. Read More |
| Improve Your Law Firm's Collaboration and Productivity with G Suite | | | | Looking to improve workplace collaboration & productivity within your law practice? Miles Hischier, of HiView Solutions, a Google Integration Partner, authored this article for Lawyer Meltdown to share insights about how law firms can use Google G Suite for work email, project collaboration, and document storage. Learn about G Suite and the popular features relevant to a law firm.
Learn more |
| An Interview with Nicole Galli of Women Owned Law | | I recently had the pleasure of conducting what I hope with be the first of many interviews with experts, legal innovators and other interesting folks in the legal field with Nicole Galli, an intellectual property litigator and trade secrets lawyer who is also the founder and President of Women Owned Law (WOL), a network form women-owned law and legal services firms. Nicole and I talked about a number of topics, including networking, challenges facing women lawyers today, why and how she started WOL, and how WOL can help women lawyers and other women in the legal industry. We also chat a bit about grit and resilience. | | Listen to the interview here. |
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âââââââNovember 2018
Webinar: Ethics Considerations in Lawyers Use of LinkedIn
CLESeminars.com, 1:00 p.m. Eastern, November 16, 2018 LinkedIn is a fantastic tool for communication and business development, but there are ethical traps and pitfalls to be aware of when participating in this online platform. This CLE presentation will cover some of those ethical issues to be aware of with examples and suggestions for how you can ethically use LinkedIn to your best advantage.
Webinar: Managing Your Online Reputation: Leveraging Praise and Ethically Addressing Criticism
ProLawCLE ,10:30 a.m. Eastern, November 28, 2018 Modern consumers of legal services are increasingly turning to the internet to find and vet lawyers. Word of mouth referrals no longer take place solely through personal contact. Even a referral from a trusted friend or advisor will be followed up by a Google search of the lawyerâs name and/or a scan of various review sites ranging from Avvo to Yelp, LinkedIn or others. This course will show lawyers why online participation matters, cover the basic ethics issues that arise with posting client feedback and responding to online reviews and provide some doâs and donâts for managing your reputation online. Youâll learn how to take advantage of positive reviews and client feedback and how to respond to negative online comments. Why online participation mattersEthical issues with lawyer reviews and ratings onlineMonitoring online commentary about you and your firmEffectively counteracting negative online reviews How to obtain good client feedbackUsing positive reviews and feedback to your best advantageA step by step approach to managing your online reputationYou can register for the webinar on the ProLawCLE site. âââââââYou can always find my upcoming events by checking my calendar here. | Want to Improve Your Marketing? |
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If you want to dial up your marketing, the first step is to get exceptionally clear about your target audience (both clients and referral sources). One way to do that is by completing my Ideal Client Profile workbook.
This workbook takes you step by step through the process of identifying and targeting your ideal clients. It's the same process I use with my consulting clients. | | Learn More |
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