Artificial intelligence is already transforming how companies deliver value to their customers. It will supercharge productivity, and in some industries, it will lead to the emergence of entirely new business models. Our interactive is a handy resource for any leader seeking to develop their company’s AI strategies or experiment with intelligent agents, partnerships, and products.

The surge of AI applications is spurring innovation and experimentation as well as concerns about how to deploy AI technology responsibly. Most companies are taking the right steps, but they should be cautious of models and bots designed to extract value in the short term rather than foster long-term customer loyalty. Even in the world of AI, customer love should lead the way because one premise will endure: Every interaction either enhances or diminishes a customer’s perception of your company.

Generative AI should strengthen cybersecurity, particularly in threat identification. But bad actors are also exploring its potential to aid cyberattacks through innovations such as self-evolving malware. Our report outlines a range of moves that both buyers and providers of cybersecurity services can make today to take advantage of this new technology safely.

Some 75% of executives say that AI has already met or exceeded their expectations. Today’s AI tools and models could help companies speed up 20% of workforce tasks without a loss in quality. Engineering teams are already deploying AI coding assistants, with IT systems integrators leading the way in AI adoption. As you’ll read in our report, this as much an economic revolution as a technological one.

Bain & Company’s new strategic partnership with Microsoft will enable our client businesses to build and deploy new AI applications across their operations faster, more effectively, and at scale.

AI now offers tangible benefits across industries and business functions. Read our insights to explore how early adopters are taking advantage of the opportunity as well as the challenges that many face with integration.