At one level, so-called agentic AI — the proliferation of AI assistants, both customer- and employee-facing — seems like science fiction. OK, it’s coming soon, but maybe not yet, maybe not to what I’m doing. Think again. Smart people are predicting impactful use by retailers this holiday season. And not just for customer service.
Speaking of holidays, we’re a week away from Cyber Week. Coming up first, for those who celebrate it, is something a little more peaceful and relaxing. Take a deep breath and enjoy.
Kim Davis
Editor-at-large