Welcome to another day in the never-ending journey to get to know your customers better! It’s one of the most exciting things marketers do because a sharp new insight can lead to real growth.
Today, contributor Jay Mandel revisits a key part of the process — segmentation. After all, how you slice and dice your audience is based on your valuable experience with customers. But there can also be presumptions holding your business back from its next big breakthrough.
And also today, contributor Ryan Phelan tells us about a big mistake in email campaigns that gets his blood boiling. I’m sure many of you agree!
Chris Wood
Editor