Direct-to-consumer (D2C) marketing has taken a whole new turn in 2020 as brands seek to raise their digital game and grab the attention of consumers overwhelmed by marketing content. However, some believe that the implementation of a CDP can provide efficient ways to improve your D2C approach. The promise of a CDP is a deep look into the customer journey, identifying audiences across channels and constantly evaluating their behavior. That’s the advice Nicole Rothman, Director of Acquisition Marketing at National Debt Relief, gave at MarTech, after a successful implementation of Treasure Data, an enterprise CDP. “Some people may think that a CDP can be very redundant to their CRM,” said Rothman. “But anyone who has a CDP, or has access to one, knows that the magic that actually goes into discovery of an audience from their first party data, then you have the ability to activate that specific audience to certain platforms and watch it go from there. And that is truly just scratching the surface.” Rothman continued: “Before [implementing] a CDP we weren’t really utilizing our own visibility into the customer journey,” said Rothman, “which gave us a lot of issues with delivering a fluid brand experience.” Watch the full presentation here » |