eCommerce Personalization Benchmark Report 2021

The eCommerce industry has evolved at a breathtaking pace over the past year and this change is meant to continue. The pandemic has meant that customers have depended on eCommerce stores for their shopping. Netcore, in partnership with Wakefield Research, has prepared the eCommerce Personalization Benchmark Report 2021 by studying 200 US eCommerce executives and 600 consumers.

Key Insights:

• The steps eCommerce brand are taking to personalize the shopper experience.
• The real impact that personalization investment is having on retailers' key eCommerce metrics.
• Key challenges that companies are encountering in their efforts to deliver a fully personalized shopper experience.
• The areas that eCommerce leaders are focusing on to keep pace with future personalization trends.