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Call Center Fraud

Call Centers: Batten Down The Account Takeover Hatches
 

The Equifax breach was bad enough — but IntraNext CEO Patrick Brown told Karen Webster that one of the biggest areas of vulnerability the fraudsters are looking to exploit with their newfound data is the call center. Brown explains why — and then offers his thoughts on how technology can equip call center agents with better ways to authenticate consumers and protect their sensitive card data.

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VR Commerce

Unlocking The Power Of VR With Payments
 

VR has moved from a gaming niche to something that retail brands believe is a piece of retail’s reinvention. But for VR to become a commerce catalyst — Mastercard’s SVP of commerce for every device, Kiki Del Valle, told PYMNTS in an interview — it’s going to need a payments solution that is as seamless as the one a shopper enjoys in real life. Here’s what that might look like.
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Alcohol Commerce

Why Alcohol Delivery Is Harder Than It Looks
 

Delivering alcohol is everyone’s next big thing in the blurring of the online and offline worlds. But Bill Simon, Walmart’s former CEO, recently joined the Drizly board, and says that going from pop open an app and pop open a beer at home is mired with complex state laws and regulations that makes it harder than most any other online business. And harder for even the biggest players in the space, including Amazon, to navigate. Here’s why.

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NEW REPORT: With The Fitbit Ionic, Can Contactless Payments Become The Latest Workout Craze?
 

‘No pain, no gain’ is, of course, a motivating mantra for fitness. In turn, by gaining contactless payment tech, can fitness tracking devices eliminate certain checkout pains? In the latest PYMNTS Intelligence of Things Tracker™, Lindsay Cook, Fitbit’s head of devices, discusses the payment capabilities available on the company’s soon-to-release Ionic smartwatch and how the tech could open opportunities for mobile wallet adoption. Plus, the latest IoT news and trends and rankings of over 200 providers, including 10 new additions, inside the Tracker.

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What's Hot

Google May Be Building A Competitor For The Echo Show

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First Data Enables Push To Card Payments For Contractors

Central Banks Warn About Inter-bank Payment Security Risks

Half Of US Businesses Have Been Hit By A Cyberattack

Bitcoin Exchange Pulled Its Listing Over SEC Uncertainties

Equifax Is Making Progress According To New York's AG Office

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