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| White Paper: Serenova Workforce Optimization (WFO) solutions are key tools for monitoring and improving call center performance and customer experiences. But because WFO evolved from voice-centric call centers, many of these solutions lack key capabilities to support emerging omnichannel capabilities. Read More ▶ |
| CIOs love to claim they are conducting “digital transformations,” which are often digital optimizations in disguise. Here’s what digital transformation really means — and how to tell whether your organization is on the right path. Read More ▶ |
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| This cam features an emergency recording mode, activated by sharp turns or sudden stops, which automatically captures unexpected driving incidents. Read More ▶ |
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| The perception of IT's value and its status within an organization are in constant flux. Here's how to stay relevant. Read More ▶ |
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| To be a truly great project manager, you must be a strategic business partner fully vested in organizational success — and be able to roll with inevitable setbacks. Here’s how to stand out from the crowd. Read More ▶ |
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| If you want to change the game as CIO, you need a change management plan that addresses culture as much as technology. Read More ▶ |
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| PayScale data on employees’ experience and satisfaction at 52 top tech companies reveals surprising insights into what it takes to attract and retain talent in today’s IT job marketplace. Read More ▶ |
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| Everyone knows that tech certifications are mainly a resume builder for employees and contractors, right? But Salesforce certification programs in particular — and CRM certifications in general — are a little different. Here's a guide to what you should know about Salesforce certifications for your staff, your consultants, and your project. Read More ▶ |
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| Your innovation center may indeed move fast and break things, but if you actually want to get products to market, don't underestimate the importance of agile development and design thinking. Read More ▶ |
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| White Paper: Serenova CX executives want (and need) to focus more time on their customers, and less time on the technology supporting service delivery. In this white paper, RTM Consulting shows that the integration of cloud-contact center applications not only shifts the focus from IT to CX, but also helps unlock time, increase flexibility for management and agents, and free-up capital for additional investments in the business. Read More ▶ |
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