Hi Marketer,

Consumers have shifted to online channels and the impact on brands is becoming clearer by the day. Customer loyalty is low and the cost of acquiring new customers is high. Marketers need to focus on creating and sustaining engagement with every customer.

Acquia’s latest customer experience trends report – “Deliver a Modern Digital CX: A Guide for Marketing Innovators” – explores global and regional shifts in marketing and consumer expectations about CX based on surveys of more than 8,000 global consumers and 800 marketers.

Hear from Acquia CMO Lynne Capozzi about these critical CX trends, and find out how J.Crew and Stanley Black & Decker are transforming their CX in fundamental, business-impacting ways. You’ll find out:

Global trends in the adoption of CX and marketing technology
How organizations are pivoting CX strategies amid pandemic-related disruptions
How Stanley Black & Decker and J.Crew are setting the standard for the most ambitious digital journeys