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Enterprise Connect Webinars - Together with No Jitter

Navigating the New, Digital-First Customer Experience

Wednesday, October 7, 2020 | Time: 2:00 PM ET / 11:00 AM PT

(Duration: 60 Minutes)

Global events throughout 2020 have had enormous impact on contact centers and customers alike. The transition to digital-first, omnichannel service is crucial for enterprises to deliver fast and friction-free experience no matter the obstacle.

In thiswebinar, join Mila D’Antonio, Principal Analyst, Customer Engagement at Omdia to learn how to implement omnichannel customer engagement at your business and explore proven methods for innovating seamless digital-first CX, including how to:

Sponsored by:

Hosted by:

Invest in intelligent digital assistants and emerging tech to eliminate friction from CX
Create a data-driven organization to connect the dots along the enterprise
Develop a strategy and digital-literate workplace to align objectives with digital transformation