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Enterprise Connect Webinars - Together with No Jitter

Navigating the New, Digital-First Customer Experience

Wednesday, October 7, 2020 | Time: 2:00 PM ET / 11:00 AM PT

(Duration: 60 Minutes)

The transition to digital-first, omnichannel service is crucial for enterprises to deliver the fast and friction-free experience customers now demand.

Join Mila D’Antonio, Principal Analyst, Customer Engagement at Omdia, and Vit Horky, Senior Director Digital Experience at NICE inContact, as they discuss how businesses can successfully and proactively serve “always-connected” customers. This webinar will show you how to implement omnichannel customer engagement, and keep the momentum going with proven methods for innovating seamless digital-first CX.

Sponsored by:

Hosted by:

You will learn how to:

Invest in intelligent digital assistants and emerging tech to eliminate friction from CX
Create a data-driven organization to connect the dots along the enterprise
Develop a strategy and digital-literate workplace to align objectives with digital transformation