Tuesday, March 23, 2021 | Time: 3:00 PM ET / 12:00 PM PT
(Duration: 60 Minutes)
Video can provide the customer experience that gives your enterprise an edge against competitors, especially in situations where a high degree of trust and human interaction are required. Especially in the wake of the pandemic, these qualities will be more in demand than ever, which is why video is poised to play a larger role in contact centers in the next 12-18 months.
