Ninety percent of US workers think empathetic leadership creates more job satisfaction, while 85% say it results in greater productivity and 79% say it reduces staff turnover, according to an EY survey. Leaders share their thoughts on the findings, with UCB's Kim Moran noting, "Empathy is more than just an HR initiative -- it needs to be a cultural shift that companies embrace on a daily basis."
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UPS is offering sign-on bonuses, additional benefits and creative incentives as part of its push to hire more than 100,000 workers to help move holiday shipments ahead of the busy season. "Seventy percent or more of all of our new hires are done on a cellphone, and we were nowhere near that three years ago," said Dan McMackin, public relations manager for UPS.
Market risk is a top concern for American workers, according to an American Century Investments study. Employees are worried about retiring amid a market downturn and "losing a significant portion of their life savings when they need it the most," says Glenn Dial, senior retirement strategist with American Century Investments.
Toyota Motor North America, Zurich North America and Lincoln Electric are among companies that have developed successful work-study and internship programs, according to the Association for Career and Technical Education. Toyota's FAME Career Pathway advanced manufacturing program has students work on-site three days per week and attend classes twice each week for five semesters, with more than 80% graduating and nearly 100% finding job placements or enrolling in four-year colleges.
Leaders need to get out of the office and visit front-line workers, if they want to learn what's really happening, Denise Lee Yohn says in this blog post and video. "Because of their direct interaction with customers and/or the operations at the core of our business, they are often in the best position to let us know what works and what doesn't -- and they can be a valuable source of customer insights," Yohn says.
I had dinner with my cousin and his family recently. All the kids were there except Vince. I texted him to see if he would be joining us, but he didn’t answer. No problem. I ate pizza with my nieces and my nephew and caught up on what was happening in their lives.
A couple hours later, I heard from Vince. “Sorry Aunty. I was out with my O-line. We were at the movies.”
I smiled. Vince is a quarterback and takes his role as leader seriously. He makes time to be with them and invest in those relationships. I’ve seen the outcomes firsthand. Those relationships are tight and authentic. When he has to deliver hard news, they listen. When he needs to prop someone up, he can. He’s earned their confidence and respect.
