Hi John,

Ever withheld important feedback for fear of an emotional outburst? Instead of letting the emotions of others dictate outcomes in crucial moments, try the suggestions outlined in today’s Q&A. And don’t hesitate to share your own ideas in the comments.

Also, don’t miss our upcoming webinar about holding more effective performance review conversations. Details below.
Working with Sensitive, Emotional Employees
by Justin Hale

How do you deal with sensitive employees who become overly emotional when held accountable?

Signed,
Tiptoeing

This is such a challenge! It’s the main reason people don’t hold others accountable—because they become emotional and defensive.

Two questions I want to address:

1. Why do people get defensive?
2. What can you do?
Continue Reading
Webinar

WEBINAR
Webinar: How to Improve Your Performance Review Conversations

Join coach, educator, and Master Trainer Scott Robley to learn how to hold better performance reviews. Instead of holding a perfunctory annual formality, learn skills to discuss and address behaviors to help your people grow and your team thrive.
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Oct 21–25

Crucial Conversations® for Accountability

Join us live online and learn how to:

  • Master performance discussions.
  • Reach alignment when stakes are high and opinions vary.
  • Strengthen trust and reliability.
  • Apply multiple sources of influence.
  • Get results and improve relationships.
Register
 
 

We can alter an individual’s knowledge about the world. Indeed, profound social change often begins in shifts in understanding the world.
 
—Dacher Keltner