APRIL 2018
Take an Inside-Out Approach to Improving Customer Service Scores
Although she is a big believer in traditional customer service training that teaches basic skills, customer service expert Kathy Cuff also believes that organizations need to take a look at how their culture impacts service. That starts by recognizing that everyone has internal customers. “It’s about looking at the relationships and mindset within the organization.”
FREE ONLINE EVENT
April 24, 2018
Creating a Customer-Focused Mindset in Your Organization
In this webinar, customer service expert Kathy Cuff will share a four-step CARE model that teaches your employees how to deliver ideal service to internal and external customers in a way that creates a real competitive edge for your company.
CLIENT SPOTLIGHT
Helping People Reach their Greatest Potential
“Our goal was to teach every people leader at Danaher. We already offered an introductory management training course but wanted to take the training to the next level—so we looked for a program that would provide everyone with a common leadership and coaching language,” says Annie Miller, leadership development and learning manager.
PODCAST
Dan Pink on When: The Scientific Secrets of Perfect Timing
In this episode of the Blanchard LeaderChat podcast we speak with Dan Pink, author of When: The Scientific Secrets of Perfect Timing on how to be better and smarter about making decisions on when to do things.
RESEARCH
The Power of Customer Loyalty
Researchers at The Ken Blanchard Companies® surveyed over 500 business leaders and human resources and training professionals to identify best practices, challenges, and barriers to providing and measuring exemplary customer service.
TRAINING FOR TRAINERS
Upcoming Sessions
For trainers, facilitators, and individuals responsible for mentoring, coaching, and developing others, our Training for Trainers (T4T) sessions prepare you to roll out The SLII Experience into your organization.
RELEASING THIS MONTH!
Legendary Service®
Every day, with every customer interaction, you have an opportunity to either build loyalty or lose a customer. Our Legendary Service® customer service training program teaches your managers and front-line service providers how to consistently deliver ideal service that will keep your internal AND external customers coming back and create a competitive edge for your organization.
