NAR's president acknowledges the pain caused by harassment at the association and lays out steps for change moving forward. Watch her special message to members.

A friendly disposition comes naturally for those who work in a "people business," like real estate pros do. But your congeniality also can unintentionally signal to bad actors that it's easy to take advantage of you. REALTOR® Janet Judd, who also is a former police officer, discusses with two brokers how to take charge of any situation in the latest "Level Up" video.

Short-term sales training may lead to fast results, but they're only temporary, as new hires may miss the training, old team members may leave, lessons may not be reinforced and next steps typically are missing, Mary Flaherty of Rain Group writes. Long-term sales training shows results fairly quickly and over time, as it constantly reinforces skills so all employees are captured and continually teaches new skills, Flaherty says, detailing how the training works.

The interest rate on a 30-year loan has averaged above 7% for four consecutive weeks. It'll have to come down significantly for most prospective buyers to return to the market, a new survey shows.

Twenty metro areas account for the greatest share of apartment construction, which is on track to total 461,000 units nationwide this year and mark a 50-year high, according to a report by RentCafe. The surge comes amid a chronic housing shortage and as higher interest rates and fees suppress homebuilding.

Developer Leathem Stearn has confirmed a record home sale for Aspen, Colo., an off-market property that sold for $76 million. The deal included a house swap for $25 million.

California real estate pro Christina Gray ignites an army of volunteers to drop off plants on the doorstops of those who are struggling emotionally.

Academic research shows the importance of promoting employee happiness, writes Inc. columnist Jessica Stillman. Arthur Brooks, professor at Harvard Business School, says the happiest employees "feel like they're earning their success, which is to say that they're creating value with their lives and with their work lives, that their accomplishments are moving the needle and they're being recognized for those accomplishments."

Seniors and real estate professionals are among groups struggling to make ends meet amid rising costs, with some considering reverse mortgages or an equity line of credit to access cash.

A survey of 55 banks found that some were unable to produce up-to-date information about commercial real estate values and whether borrowers are likely to struggle with interest payments, Moody's Investors Service says. Having robust analytics enables lenders to be proactive in addressing potential areas of trouble, says Stephen Lynch of Moody's.