| Call Center Commerce Tracker⢠|
| NEW REPORT: From Caller DIY To Call Center AI When consumers call an operator standing by for help, itâs often only after exhausting their DIY efforts. In the latest Call Center Commerce Trackerâ¢, powered by IntraNext Systems, Gary Praznik, COO of call center manager iQor, describes how call centers handle those increasingly complex calls by combining human smarts with AI brains â and use voice biometrics to handle payments. Plus, the latest on why consumers still covet voice interactions, and a provider directory featuring 50 players.  |
| Visa: Data Will Deliver Payments And Commerce 2.0 Data â canât live with it, canât live without it. Visaâs SVP of platforms, Paul Walsh, tells Karen Webster that retailers now recognize the critical need to bridge the gap between the data they have about their customers and the data they need to power new in-store customer experiences. And why using APIs with partners to co-create those new experiences has now become one of their highest priorities.
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| Does Tribal Lending Have A Future? Last week, race car driver and payday lender, Scott Tucker, was sentenced to 16 years in federal prison for violating racketeering and truth in lending laws related to his tribally affiliated online lending business. The question this week is whether tribal lending's days are numbered. Thereâs plenty of opinions on both sides â we break it down.
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| | Retail Kiosk Report | | NEW DATA: Retail Kiosks â The Next Billion-Dollar Industry With growth rates that look more like tech companies and less like vending operators, the interactive retail kiosk market is poised to reach $1B just three years from now. The newly released Retail Kiosk Report, in collaboration with USA Technologies, tracks the growth and the use cases across 11 retail segments. Plus, Flat Out of Heels founder Dawn Dickson takes us inside one of the segments driving that growth: kiosks that sell shoes. 
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