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As one of Australia’s leading life insurers we understand the ultimate indicator of value is in the payment of claims. We also understand that you want to make sure your clients are protected with the cover that is right for them. That is why we keep the most important promise you make.

Last year Zurich paid over $305 million in Retail Life Insurance claims and accepted 94% of our claims received. We helped 2,966 customers who needed support through difficult times in their lives.

TAKE A CLOSER LOOK AT WHAT WE PAID IN CLAIMS.

 

CLAIMS TIME IS WHEN WE DELIVER ON OUR PROMISE

We are proud of our excellent reputation and record in paying customers’ claims as quickly and transparently as possible. Our claims philosophy guides our approach in how we assess claims and our dedicated teams ensure that every claim is given the upmost priority to deliver an honest and empathetic outcome for every customer.

WE’RE HERE TO HELP

We’re here to support you and you customers at claim time. Your Business Development Manager is available and can help answer any queries you may have.
Zurich Australia Limited ABN 92 000 010 195, AFSL 232510. This general information does not take into account the personal circumstances, financial situation or needs of any person. This publication is intended for the general information of licensed financial advisers only and is dated August 2020. The information collected is given in good faith and is derived from sources believed to be accurate as at this date, which may be subject to change. Whilst the names have been changed to protect individual claimants, case studies used are based on the actual circumstances of claimants. They are for illustrative purposes only, and claims will be assessed based on the specific circumstances of each individual case. Unless otherwise shown, figures are drawn from Zurich claims experience 2019. It should not be considered to be a comprehensive statement on any matter and should not be relied on as such. You should consider the relevant Product Disclosure Statement (PDS) issued by Zurich Australia Limited (Zurich) when making decisions about Zurich financial products. The PDS is available from licensed financial advisers or by contacting Zurich.
 
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