Daily Tech Insider: Weekend Wrap-Up
CATCH UP ON THE BEST TECH NEWS AND TRAINING REVIEWS FROM THIS WEEK |
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Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees to quit. |
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A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use. |
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Discover the best ways to get call center queuing times under control without telling agents to work harder. |
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Transform your workflow with professional software that makes it easy to increase efficiency by providing the kind of tools that are a joy to work with. Now at $71.94 through October 27. |
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| Improve your recruitment process with our in-depth 13-page document. This is available for download at just $9. Read More |
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An IT and security compliance analyst distilled seven ways to forge effective synergies between IT and broader business goals. |
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The essential database course bundle for professionals looking to advance their skills has over 22 hours of instruction and is on sale for just $24.99. |
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A new report reveals a 2024 surge in mobile, IoT, and OT cyberattacks, highlighting key trends and the need for zero-trust security. |
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Study reveals alarming risks of AI medical advice from Copilot and highlights the urgent need for professional guidance in healthcare. |
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