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A website’s tone of voice communicates how an organization feels about its message. The tone of any piece of content can be analyzed along 4 dimensions: humor, formality, respectfulness, and enthusiasm.
Your interaction-design decisions have measurable effects on your users’ emotions and how they perceive your brand.
Full event program describing all full-day UX training courses.
Please participate in a short survey about your experience with journey mapping, if you have used this method.
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