And if you’re feeling underappreciated, here’s how you can speak up.
| APRIL 6, 2022 • VOL. 20 ISSUE 14 | | | Hi John,
Do you frequently find yourself in arguments, debates, disagreements? Perhaps you work or live with someone who does. Whatever the case, how can you resolve these disagreements, and where should you begin?
Kerry Patterson explains in today’s article, with his unique storytelling charm, how we can get closer to identifying the causes of our interpersonal problems. Start there.
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| | CRUCIAL CONVERSATIONS FOR MASTERING DIALOGUE
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| | VERBAL VIOLENCE: CREATING A NEW NORMAL
| | by Kerry Patterson |
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| | | | One day, while waiting at the airport for a flight home, I watched an older fellow tear into a gate agent for not putting him and his wife on the next plane (it had been overbooked).
At first, the airline employee maintained her composure, but after being verbally attacked for what seemed like ten minutes, she began making threats of her own. Getting nowhere closer to home—but far closer to an infarction—the angry senior finally backed away.
Seeing that I was watching him rather intently, he stepped toward me with a menacing look that suggested I’d be his next target.
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| | | | | | ASSESSMENT | | WHAT'S YOUR STYLE UNDER STRESS? | | Tired of losing your temper? Or maybe you bite your tongue. Take our five-minute Style Under Stress assessment and find out how well you handle conflict and disagreement. The first step toward improvement is awareness. | | | |
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| | | | FEELING UNDERAPPRECIATED? HERE'S HOW TO SPEAK UP
| | It’s tough to speak up about unmet needs without sounding needy. And yet you can. Emily Gregory explains how you can express a need for appreciation or recognition without sounding whiny.
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| | | | | ONE TRICK TO STAY ON TASK
| | Here’s the crux: You can’t prioritize what is disorganized. Learn more in this 60-second video. |
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| | | | | | IN THE NEWS | | CTECH BOOK REVIEW: SPOTTING THE SIGNIFICANCE OF CRUCIAL CONVERSATIONS | | “Usually, self-improvement literature is not exactly my cup of tea, but Crucial Conversations struck a chord in me. As a manager of people, products, and processes, one of the most powerful tools in my arsenal, and probably the most crucial one, is conversations.” | | |
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| | | | | | APRIL 18–22
| | CRUCIAL CONVERSATIONS® FOR MASTERING DIALOGUE
| | Join us live online and learn how to: Resolve conflict. Speak your mind truthfully and tactfully. Reach alignment when stakes are high and opinions vary. Navigate the most important interactions at home and work. | | | |
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| | | | | | People seldom truly speak with or listen to one another; more often than they care to admit, they deliver soliloquies, with each individual using another’s remark merely as a launching pad for his or her own performance. | | | | | |
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