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Free Webinar: Innovate Your Contact Center with Your CURRENT Platform
| Thursday, March 11, 2021 | Time: 2:00 PM ET / 11:00 AM PT (Duration: 60 Minutes) |
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Contact center vendors are focusing innovation on their CCaaS offerings, but if you have a premises-based contact center, you still need to keep up with CCaaS-led feature/function innovations.
In this webinar, the industry’s leading contact center analyst will provide a perspective on the pace of large enterprises’ migration to the cloud, and what features/functions are most critical for innovation. She’ll be joined by subject matter experts who will describe how you can bring the latest and most important features over-the-top of your premises system for “innovation without upgrade.” |
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| You will learn: The leading innovations driving the contact center market How you can drive innovation with your existing contact center solution for years to come How to enable WFH agents simply and securely How to add click-to-call, virtual agents, conversational IVRs, agent assistants, and other great features |
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| | | Sheila McGee-Smith President & Principal Analyst McGee-Smith Analytics |
| | | Sharone Ben-Levi Vice President of Business Development AudioCodes |
| | | Moderator: Eric Krapf GM & Program Co-Chair, Enterprise Connect, Publisher, No Jitter |
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