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Featured Story | ‘Customer Ownership’ at the Forefront in Alaska | Healthcare organizations strive to improve the quality of care for patients; however, finding methods to do this without increasing costs can be a challenge. Southcentral Foundation (SCF), a nonprofit healthcare organization in Alaska, has found engaging and partnering with patients on their healthcare journey can lead to better care and outcomes without incurring higher costs and actually decreases overall costs. |
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Featured Resource | Join the PSQH Forum Today | The PSQH Forum is for you, the patient safety professional, to voice your opinions, share tools and policies, and receive answers to industry-related questions. Join today! |
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| Product Spotlight | Today, the CAHPS survey often doesn’t capture the entire picture when it comes to customer satisfaction. To meaningfully improve the patient experience, an organizationwide, proactive approach to patient-centered care is needed. Beyond CAHPS: A Guide for Achieving Patient- and Family-Centered Care gives healthcare providers the knowledge to construct a top-notch patient experience. | |
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