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Watch a Free Session on the New Digital Workplace
| | | BOOTCAMP | JUNE 15 - 26 | ON-LINE |
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| On-Demand (Duration: 30 Minutes) |
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Let’s talk about how the pandemic has accelerated the need for verified identity to revolutionize security, privacy and customer experience in the Customer Journey.
Hear industry analyst Sheila McGee-Smith and serial entrepreneurs Brett Shockley and Alex Shockley to explore how new technology in the hands of 81% of your customers can utterly transform customer experience and contact center operations. Verifying digital identity today is a mess, wasting resources and annoying customers with a lot of silly questions, but still leaving enterprises vulnerable to fraud. And now that so many agents are working from home, security of customer data and the opportunity for fraud should put us on high alert. |
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| Key takeaways include: Why verifying caller identity is the new contact center battleground. How putting identity at the core of the entire lifecycle of the customer journey can provide an exponential shift in the customer experience, security, and privacy. Why looking at the entire problem enables an elegant solution that vastly simplifies doing it right. | | This session is part of the Enterprise Connect Virtual Bootcamp, which offers a deep dive into the issues that enterprise communications/collaborations teams confront as we deal with and eventually move beyond the current pandemic. You can view webinars, as well as download whitepapers and other content. |
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