"What resonates with me about RBC is that it emphasizes the importance of therapeutic relationships or relational practices that are necessary in order to deliver the full package to our patients." — Elizabeth McCormick, chief nursing officer, Memorial Sloan Kettering Cancer Center When Memorial Sloan Kettering Cancer Center (MSK) began to pursue Magnet Recognition®, Elizabeth McCormick, chief nursing officer (CNO), also began to consider new care models. After extensive research, consideration, and a vote by hospital nurses, MSK chose Relationship-Based Care (RBC), which focuses on three key relationships: with self, with colleagues, and with patients/families. For this week's lead story, I talked with McCormick, who is retiring at the end of this year, about how RBC was adapted at the celebrated New York cancer center more than 15 years ago and how it has performed. |