| The customer feedback conundrum: Everyone wants to get it, no one wants to give it. When was the last time you responded to an email asking for feedback from a business? Never, maybe? This is pretty true for nearly everyone. Kath Pay has some suggestions and examples that will help you get a much better response rate. It’s Black History Month and there are a lot of marketing efforts celebrating it and bringing attention to Black creators. This is a very good thing when it is done right. However, it is very easy to do it wrong. Today we have a post detailing the big problems in one very small image and what can be done about them. Constantine von Hoffman
Managing Editor | 