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| | | | | Hi John,
How do you help team members resolve a conflict? Scott Robley shares a few ideas in today’s Q&A, and we invite you to share yours in the comments section.
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| | | | | Strength Deployment Inventory | |
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| | How to Help Team Members Resolve Conflict with Each Other | | by Scott Robley |
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| | How would you manage two team members who refuse to work together after missing project deadlines and blaming each other for the failures? Without knowing what caused the underlying conflict, what steps would you take as their supervisor?
Signed,
Stuck Supervisor
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| | | | Workplace conflict among team members can be one of the most challenging, demanding, and draining issues a leader faces. If left unaddressed, it can lead to missed deadlines, decreased productivity, burnout, stress, turnover, and even affect mental health. It can also lead to poor communication and collaboration.
On the surface, it appears your team members are experiencing typical workplace conflict. There exists a disagreement or clash arising from opposing ideas, interests, or goals, and it’s disrupting work processes and team dynamics. But below the surface there is more at stake. We experience conflict when we perceive a threat to our sense of self or our values. In other words, conflict reveals values.
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| | | | Feb 24–Feb 28 | | Crucial Conversations® for Mastering Dialogue | | Join us live online and learn how to:
Resolve conflict. Speak your mind truthfully and tactfully. Reach alignment when stakes are high and opinions vary. Navigate the most important interactions at home and work. | | | |
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| | | | | | Conflicts create the fire of affects and emotions; and like every fire it has two aspects: that of burning and that of giving light. | | | | | |
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