Registration is Open for our March or November Managing Conflict with Colleagues and Patrons! Learn how to approach difficult interactions and conversations with confidence. This 3-week online course will set you up for success with conflict management in multiple contexts, with all recordings available on-demand. Week 1: Learn the foundations of conflict management and how to regulate yourself. Week 2: Learn how to manage difficult patron interactions. Week 3: Learn how to manage challenging interactions with colleagues and supervisors. After you leave this course, you should have the ability to: Identify both positive and negative effects of conflict in the workplace Recognize how your conflict and communication styles and experiences might contribute to difficult interactions, and how you can use your strengths to promote positive relationships with colleagues and patrons Apply conflict resolution or de-escalation skills to a specific library patron interaction Determine steps you can take with a challenging colleague to improve your working relationship |