Register by 9/15 and be entered into a drawing for one of two $150 Amazon gift cards
Half-Day Online Course
Wednesday, September 25, 2024 |
In our new online course, Customer Service Training for Frontline Staff, you'll delve into the art of providing exceptional customer service tailored to diverse patron needs. Over a half-day on Sept. 25, you’ll learn techniques to engage with patrons courteously and empathetically, foster positive interactions, and build lasting relationships. With experts, you’ll discover best practices for handling inquiries, resolving complaints, and addressing challenging situations with confidence, compassion, and professionalism. |
When you register by September 15, you’ll be entered into a drawing for one of two $150 gift cards (if you’ve already registered, you’ll be included too)! |
Request a discount for groups of 3 or more and work with your colleagues on a project for your library. |
Dedicate a portion of your annual PD budget towards seats in our courses and receive 25% off our lowest price for each seat. Allocate seats to staff as needs arise over a 12-month period of your choosing. Click here to request more information. |
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