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Free Webinar: Optimizing Your Agents' WFH Environment
| Wednesday, July 29, 2020 | Time: 2:00 PM ET / 11:00 AM PT (Duration: 60 Minutes) |
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The pandemic has moved more customer interactions online, which has required Contact Centers to reinvent agents’ work-from-home (WFH) experience, to navigate the new customer service landscape. To achieve this reinvention, supervisors must be equipped with the right tools to overcome common WFH challenges, as well as maintain agent engagement and performance levels.
In thiswebinar, Robin Gareiss, President & Founder of Nemertes Research, will share the latest research showcasing companies moving to a remote workforce. She will also discuss best practices to help your agents overcome remote work challenges and empower them to continue delivering exceptional customer experiences. |
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| You will learn: The largest challenges that remote agents have encountered in working from home, and how to address these Features and functions within contact center systems that can help improve the agent experience and thus provide better customer experience Best practices for supervisors to /manage their remote agents |
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| | | Robin Gareiss President & Founder Nemertes Research |
| | | Peter Milligan Senior Manager of Portfolio Marketing Five9 |
| | | Moderator: Eric Krapf GM & Program Co-Chair, Enterprise Connect, Publisher, No Jitter |
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