By now, pretty much everyone understands that a strong digital foundation is crucial for any wealth management firm looking to remain competitive. But still, there will always be some who do it better than others. And the J.D. Power U.S. Wealth Management Digital Experience Study is back to tell us which large firms are doing it the best in the eyes of their clients. Among a field of 15 competitors, J.P. Morgan Wealth Management, Charles Schwab and Edward Jones earned the highest customer satisfaction scores when graded on visual appeal, navigation, speed and information. The bottom of this year's rankings are occupied by Vanguard, Merrill and LPL Financial. Amit Aggarwal, the senior director of digital solutions at J.D. Power, said a firm's digital presence is a key component of the overall wealth management customer experience. And as evidenced by a recent Advisor360° study that illustrates how the wrong tech may be costing advisors clients, the focus on delivering online offerings that excite is more important than ever. "Firms that are delivering the best overall digital experience are recognizing that their apps and websites are an extension of the client relationship and can be leveraged to improve relationships with advisors, drive brand loyalty and differentiate from the competition," Aggarwal said. Check out the full story and additional insight at Financial Planning. Anything else on your mind? Drop me a line at justin.mack@arizent.com. Have a great rest of the week! Regards, Justin | | Justin Mack Reporter, Financial Planning |
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| By Justin L. Mack | Fifteen of the biggest names in wealth management were ranked on how well their apps and websites accommodate clients. Read story → |
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| | | | | | | | RESOURCES | | WEB SEMINAR | | Thursday, December 1, 2022 2:00 PM EST | In this panel discussion, you will learn about the emerging trends and priorities for data-centric financial services companies. Learn More → | SPONSOR CONTENT FROM SNOWFLAKE | | WEB SEMINAR | | Monday, December 5, 2022 12:00 PM EST | Nikkee Rhody, chief of strategy at Central Payments, and Shannon Huether, vice president of project management and implementations, explain how the company tailored every aspect of its hiring practice to make sure it reaches the talented women that other fintechs overlook. Learn More → | | WEB SEMINAR | | Tuesday, December 6, 2022 2:00 PM EST | To better understand the overall issue, including how smart DEI strategies can benefit wealth management professionals, join us for a live online event with our panel of experts. Learn More → | SPONSOR CONTENT FROM Cambridge Investment Research | | WEB SEMINAR | | Thursday, December 15, 2022 1:00 PM EST | Many believe the Federal Reserve will slow down rate increases beginning in December.. Steve Friedman, senior macroeconomist at MacKay Shields, will join us the day after the meeting to discuss what was done and what he expects in the future. Learn More → | More resources → |
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