Use Quick Assist to provide remote support and training
By Ed Bott
Most corporate IT desks have access to an enterprise-grade remote support solution that allows them to connect directly with client PCs to diagnose and fix problems.
If you have a friend or relative who's struggling with an issue on a Windows 10 PC, you don't need third-party software to help them out. As long as you and the person who needs assistance are both running Windows 10, you can use the Microsoft Quick Assist app to help, even if you can't be there in person.
From the Quick Assist window, click Assist Another Person; that option displays a six-digit security code, with instructions for communicating it to the other person. Have them search for and run the Quick Assist app; they need to enter the code you just provided them and approve your request to view or control their PC.
Quick Assist isn't just for troubleshooting hardware and software problems. You can also use it for simple training sessions, such as helping a family member register for an online account or modify a website or social media page. It's a powerful tool, though, so be sure to educate technically unsophisticated friends and family about the importance of not falling for remote tech support scams.

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